Running a medical office efficiently is not an easy task as medical offices are dealing with patient care and emergency services. They should respond to their customers immediately, so that to keep the existing customers and attract new customers. In order to become successful in the medical field, it is necessary to provide the best possible service to the patients. An automated receptionist can help medical offices in various ways than the human receptionist. It can be used as a backup service as well as full-time service depending on your requirements.
Handles Multiple Calls
This service is helpful in handling different office management tasks effectively. In a medical office, the most difficult tasks are appointment scheduling and sending reminders. The automated receptionist can respond to the patients' calls in a pleasant and humane voice. It can respond to multiple calls simultaneously, which is not possible for the medical staff. The medical staff may miss some calls because they usually take a break in between the working hours, which make people to get irritated. When the calls are not responded promptly, people will go to another hospital that can handle office management tasks efficiently.
Handles Emergency Calls
If your medical office uses the service of an automated receptionist, then the staff will get enough time to fulfill the requirements of the patients. This service also helps the patients to call the doctor in case of emergency. During an emergency, this service will redirect the calls to the concerned doctor. Redirecting calls to the doctor will help the patients to get immediate care during an emergency situation. It can prioritize the calls based on the importance of the calls.
Confidentiality of patients' medical records is maintained by a HIPAA compliant service. Patients, doctors and medical staff can access the medical records using the username and password provided. These medical records can be modified by the doctors and staff whenever necessary. The patients can access these electronic records at any time from any place.
The service helps the medical office to send reminders to the patients about the details of the appointment scheduled. Reminder messages are sent to the mobile phones of the patients, which allows the patients to cancel, reschedule or confirm the appointment using the reply option provided. This helps to reduce no-shows as the vacant slots can be filled immediately. The service assigns the empty slots to the other patients in need of an appointment. Reminders are also sent through emails or phone calls. Thus, it helps to increase the revenue of the medical office.