Vending Machine Services – A Guide to Finding Them Online

“Vending machine services can be a godsend for your enterprise. No matter what kind of a facility you are operating and no matter what kind of business you may be into, vending machines can help ensure that the people visiting your feel cared for and comfortable.”

“Vending machine services can be a godsend for your enterprise. No matter what kind of a facility you are operating and no matter what kind of business you may be into, vending machines can help ensure that the people visiting your feel cared for and comfortable.”

How to Manage A Difficult Client

When I went out on my own as a Solopreneur marketing consultant, my debt project was with a client who was a terrible human being and as a result, the experience was a difficult one. I did the best that I could to satisfy client expectations that were completely unreasonable in the context of the…

When I went out on my own as a Solopreneur marketing consultant, my debt project was with a client who was a terrible human being and as a result, the experience was a difficult one. I did the best that I could to satisfy client expectations that were completely unreasonable in the context of the limited time-table and budget allotted.

I quickly acknowledged the rookie client management mistakes I had made, chiefly, failing to confirm in writing the complete project specifications, time-table and budget. I also learned how to recognize prospects who might have the potential to become bad clients (not a fool-proof science, but it remains helpful to this day).

Rathermore, I now have the inner strength to fire a bad client, because they just are not worth the money. If you find yourself in an assignment and client neuroses suddenly emerge, you'll need tactics that will help you exercise some measure of control over the situation and preserve your dignity and sanity and even even the client relationship as well. Presented here are two examples of difficult client behavior.

The nit-picker

There are two types: one who is willing to pay for the time it takes to second-guess your work and those that want to abuse your time. The only good thing about a nit-picker is that s / he can make you more precise in your work.

Setting boundaries is the preferred defense, but be advised that a client has every right and in fact a responsibility to scrutinize your work, especially if this is your first project together. If your nit-picker client is OK with paying extra, then pretended to welcome his / her suggestions and involvement. Call it a lesson in meeting or awaiting client expectations and building trust. Maybe the exacting attitude is rooted in a previous bad experience? Reassure the client that getting the job done right is your goal, too.

If your nit-picker does not want to pay extra for the second-guessing, then apply boundaries. Allow at no extra charge two revisions of your work and make it clear that beyond that, there will be a surcharge for your services. Considerlining future projects offered by this individual. Going forward, write into the contract a surcharge for revisions that you would find excessive.

The meeting maven

Meetings are useful in that quakeholders can convene to discuss the progress of the project and make any desired adjustments along the way, while verifying that milestones will be met. Progress meetings can be held periodically, but too many are a waste of time.

In the project specs meeting, it is useful to address the subject of progress meetings and suggest tying them to project milestones. Include meeting time in your project fee. It's difficult to address the number of meetings after the fact if you encounter a meeting maven who thinks that you should not be paid extra, or who likes to stretch meetings out to much longer than necessary.

That client has you by the short hairs if numerous meetings are demanded, or pre-scheduled meetings drag on. You may need to decline future projects and chalk it up to a lesson learned. Going forward, anticipate the need to meet and discuss it beforehand. Some long meetings may be beneficial to you as well as the client, but make it known that you will be paid.

Thanks for reading,

Kim

Customer Service – Taking What You’re Doing From “Good” to “Great”

Or maybe even Exceptional! We recognize bad customer service right away, it's like a flashing beacon. We tell all our friends and colleagues about bad customer service, and the story spreads like wildfire. Let me share a recent experience with you, I'll keep it short, but it's utterly hilarious. I just bought a new BBQ…

Or maybe even Exceptional!
We recognize bad customer service right away, it's like a flashing beacon. We tell all our friends and colleagues about bad customer service, and the story spreads like wildfire. Let me share a recent experience with you, I'll keep it short, but it's utterly hilarious.

I just bought a new BBQ pit, this thing is beautiful! I knew that assembling it was beyond my abilities, so I hired someone to do it for me (I'm the queen at knowing what I do REALLY well, and what should be done by a pro!).

Now, I'm not saying that this professional assembled the pit wrong, it may have been that an incorrect part was shipped, but either way, the darn thing would not light. I called the company I bought it from, and kept getting passed around until I ended up at the manufacturer (it actually took 22 individual calls to get there). After a very long conversation about the color of the wires on the ignition switch (that were yellow, even though they INSISTED that yellow was the one color they can not be!) I convinced them to send me a new ignition switch. Ten days later I received a shipment from them, opened the box, and found a set of BBQ tongs. Not an ignition switch, but tongs.

So, there's bad customer service, in fact I'll go as far as to say bad customer “experience”.

Someone along the line dropped the ball here, and trying to figure out “who” is an exercise in futility. What this proves is that customer service is a part of every role within your company, from the moment you answer the phone, until the experience is completed (which includes putting the right part in the box that ships out the door). Where did this training go wrong?

Here are out tips for taking your customer service from good to great (and not shipping BBQ tongs!):

  1. Create a company culture that is clear to your staff. Do they know the experience that you want to create for your customers / clients? Does their mindset align with your desired outcomes? Remember, hiring someone is not just about skills, it's about goodness of fit.
  2. Set clear objections and measurable outputs. How long should an email sit in an inbox? How long should a caller be left on hold? Are all emails acknowledged, even if they can not be resolved right away? Do you have a clear training process that outlines how long an acknowledgment would take? If you do, are you measuring it?
  3. Does your staff understand the difference between escalation and collaboration? Many times, your customer service support is hesitant to “escalate” a case that they're unable to handle because they feel it's resolvable, but are missing information that they would like to learn. So, it's not escalation they're looking for, but an avenue for collaboration within the team. Do you have a shared workspace where team members can communicate, ask questions, and learn from each other? Is there a shared knowledge base where collaboration can freely occur? Does your team know where to go for extra guidance?
  4. Does your staff really know the product / service you provide? Frequently bad customer service is due to a lack of information. If you offer consulting services, train your staff on what the experience is like for your clients. Walk them through what your client feels, so they can understand the mindset of your clients, and respond appropriately. Great training, and continued training, is essential for your team to become involved and passionate about the experience they are helping to create.
  5. Customer service does not end when the experience ends. Great customer service includes follow up emails or personal notes to say thank you. Always keep communication open with former clients, you could learn a lot about what additional services you could provide to continue supporting them, but they are also your best source of referrals. Stay at the top of their mind with ungoing customer care.

And of course, remind your team to listen and to respond with respect.

Customer service does not end when an issue is seemingly resolved (I'm still waiting for my new ignition switch). It ends when a positive outcome is achieved, and your client walks away feeling acknowledged.

I'm still trying to figure out how to fix my BBQ pit with my new tongs! Wish me luck!

7 Rapport Building Secrets That Make People Like You More

Have you ever wondered how to get past small talk when meeting someone new? Have you ever asked how to build rapport with someone you have nothing in common with? Do you want to know the secret to getting to know people on a defect level? If you answered yes to any of those questions,…

Have you ever wondered how to get past small talk when meeting someone new? Have you ever asked how to build rapport with someone you have nothing in common with? Do you want to know the secret to getting to know people on a defect level? If you answered yes to any of those questions, it's time to learn the art of building rapport.

Rapport gives you power for connecting with people successfully, and learning how to build rapport does not just help you at networking events; you can use rapport building skills in many ways!

You can use rapport building skills during interviews, performance reviews and when asking for promotions. Most companies are looking to hire people who get along well with others. If you're able to build rapport easily, you will be considered a better candidate for promotion, because they know you will be liked by your team.

You can use rapport building skills to develop higher levels of influence. The more rapport you have with someone, the more influence you'll have over them. As a manager, team member or a sales professional seeking to sell your ideas or products to people, influence is a must!

You can use rapport building skills to establish trust with others. People tend to trust people who are like themselves. That may not sound pretty, but that's reality. In order to build trust, you need to first build rapport so that people feel safe to share their thoughts, feelings and ideas with you.

No matter what your goal is with people, building rapport will help open the doors for you.

Here are 7 Rapport Building Secrets That Make People Like You More

1. Find Common Ground. I once had a customer that wanted to go sky diving. Few of us are brave enough to take that risk in life, and I had been sky diving twice, so I was able to offer ideas on which company was the best in our area. Having that in common helped me to connect with that customer instantly and start building a relationship with them.

TIP: To find common ground, simply ask people questions. The more you learn about someone, the greater your chances are to find a commonality between the two of you.

2. Use humor to connect with others. Laughing together builds a harmonious connection, and it creates an experience for people to have together. (Do not worry, if you're not funny, look up a couple jokes before you go to work or an event, and have them ready to inject into conversation.)

TIP: Never aim your jokes at other people. That will repel them away, instead of attract them to you. Self deprecating humor, on the other hand, can be quite funny!

3. Empathize with people. Empathy is simply the ability to step into someone else's shoes. I remember trying to make a grocery clerk smile one time. It was obvious she was having a hard day, so I started by saying, “I've had a long day as well.” After that, she was open to listening to me and yes … by the time I left she was smiling!

TIP: When you empathize with others, you go from you and me … to WE.

4. Use their name. Dale Carnegie once said, “The sweetest sound to a person is the sound of their own name”, but have you ever forgotten someone's name only seconds after you met them? That is not because you have the memory of a carrot. It's simply because you did not make a conscious effort to remember it. People feel special when you use their name. Have a goal to make everyone you meet feel like a VIP by using their name more often.

TIP: Next time you meet someone, say their name 3 times while speaking to them. That way you increase your chances of remembering it and making them feel special at the same time!

5. Match their words. Words have tremendous power. Simply by matching someone's words you can build rapport with them subconsciously; but you will want to be mindful of which words you use. Sometimes words work in your favor and other times they can work against you. Let's say someone uses the word “Fantastic”, so you use the word “Excellent”, thinking that you're matching what they've said. Excellent may not have the same meaning to them. They may have a boss they despise who uses the word “Excellent” sarcastically, and it makes them cringe when they hear it.

TIP: If you want to build rapport with others by using words, make sure you're using the exact words they use.

6. Match their pace. Have you ever been on a walk with a loved one and you look down and notice that you're walking on the same foot at the same time? That's because you have developed an intimate relationship with them and your pace naturally syncs together. Next time you're walking in the hallway with a co-worker or manager, try matching their walking pace. People will start to feel more connected to you and they will not even know why.

TIP: This also applies to when someone is speaking. Some of us are fast paced and others are slower paced. There's a rapport that develops on a degree level when you're able to match someone's speaking pace as well as their walking pace.

7. Mirror their body language. Another way to connect with people on a subconscious level is to match their movement. If someone has their hand on their hip, put your hand on your hip. If they're animated with their hands while they're speaking, be animated with yours.

TIP: The trick here is that it must feel natural when you're mirroring them, or else they'll be able to sense that you're being inauthentic.

Successful relationships are born through successful connections, and after learning how to build rapport effectively, you will have permission to connect and influence others at a level level.

TWEET IT:

“When you empathize with others, you go from you and me … to WE.” @ BetsyAManning

Tasty Customer Service Tips

Explaining amazing customer service is a lot like having a step-by-step recipe for your favorite food. You have to know how to do it! All businesses must create outstanding customer service whether they are online or brick and mortar. For several years, I have been buying groceries at Farm Fresh Grocery Store in Poquoson, VA.…

Explaining amazing customer service is a lot like having a step-by-step recipe for your favorite food. You have to know how to do it!

All businesses must create outstanding customer service whether they are online or brick and mortar.

For several years, I have been buying groceries at Farm Fresh Grocery Store in Poquoson, VA. Their cooked food department has amazing customer service and their customers keep coming back and line up to buy their freshly cooked products daily.

What makes this store so special?

The Manager and assistant cooks know me by name and I know each of them by name. We have a “relationship”. Customers enjoy buying from people they like and trust. Friendly helpful sales service makes your customer feel special!

We ask about each other's families and they are willing and happy to spend a few seconds talking to you. The employees are not only knowledgeable about the layout of the store they are eager to help you find something, they are also quick to engage you in conversation if you look like you have had a hard day at work. They are eager to offer a caring ear and other times point out a bright spot that you had not recognized.

They care.

Happy customers tell their friends and neighbors about their experience. Word of mouth sales has been and will continue to be the top generator of business in any business. Creating a fantastic customer experience primes the pump for telling their friends and neighbors about their experience.

The chef is quick to tell me “I just made up some fresh roasted chicken, Madeline, you owe it to yourself to try some.”

When you make your selection they will wrap it up or if they have run out of it, will tell you it will take 10-15 minutes for them to cook up your selection and to please continue shopping and they will have it prepared for you when you return .

Three Success Secrets for Amazing Customer service:

1) Hire for attitude. Your salespersons must have a positive attitude and smile at their customers. They are friendly and have a caring attitude, know their customers names, and truly care how their customers are. Your salespersons are personable and they enjoy their job.

2) Your salesperson “listens” to what you customers want and need to know about your products and then tells your customer the benefits of each product and the cost.

3) Your salesperson is passionate and knowledgeable about what they are selling and knows everything about the products they sell. They enjoy helping their customers solve their problems and become friends and as expert, Jeffrey Gitomer says become a “trusted adviser” to them.

By following these three secrets for amazing customer service you will keep a steady line of customers wanting to do business at your store.

Make Customer Service Your Competitive Advantage

I'm often surprised to see that very few people care about providing top-notch customer service. It looks like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered. The Pool Example A few years ago, we decided to…

I'm often surprised to see that very few people care about providing top-notch customer service. It looks like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered.

The Pool Example

A few years ago, we decided to build a swimming pool for our home. Given that we live in Texas, the pool comes in handy because at least half the year we experience warm temperatures. My wife and I spent a month or so getting proposals from pool companies, and eventually settled on one that offered the best package for the features we wanted.

Setting up the appointment with the architect was fast. In fact, they called us to make sure we could make the meeting. When we arrived, they had the simulation program fired up. Once we shared the items we wanted, the program would visually display them on a large TV screen mounted on the wall. It was cool to see the result based on the requirements we provided.

The contract called for us to pay in increments based on when milestones were met, such as when the plumbing and foundation were complete. We were assigned a project manager, Miguel, and he was at the house often. When he wanted to chat with us, he would arrive at the house at 7:00 am to make sure he could find us. He asked for us to text him any time during the day, including weekends. When we did text with a question, a reply usually came within minutes. He was super-interested in making us happy.

The pool was complete only a couple weeks late, and this was due to big rains we had in San Antonio. We made the final payment, and it was now time to use the pool. For the next few months, the pool worked as promised – no problems. However, in September, the weather turned a little cold (like 80 degrees, which is considered cold in Texas), and we decided to heat the pool. Unfortunately, the heater was failing to work. In fact, we noticed a gas smell when the unit was triggered.

I called the project manager and other representatives from the pool company, and getting a call-back was nearly impossible. When I did reach the intended person, I was told that the problem was probably unrelated to their work. They asked me to call a plumber, and if that did not solve the issue, I should contact the electrical company. In other words, I was getting the run-around. It was obvious that once they received the final payment, they moved on to other customers who were ready to cut checks.

The Lesson

I understand that there is eagerness in making the sale; the excitation is obvious. However, I also know that companies who are focused on keeping the customer happy even after the product or service is delivered, are more likely to dominate the market. The pool company I described here was just so-so with follow-up work, but they are still in business. I wonder how much better they might perform if they were just as good with ongoing customer support as they were when trying to make the sale.

How a Simple Conversation Puts Your Clients at Risk for Identity Theft

Are you taking as much care in protecting the privacy of verbal communication as you are in securing your data? Sensitive information is often delivered in every day conversations with the exchange of customer telephone numbers, account information, and appointment dates and times. Speech privacy is becoming increasingly important in the workplace. In a business…

Are you taking as much care in protecting the privacy of verbal communication as you are in securing your data? Sensitive information is often delivered in every day conversations with the exchange of customer telephone numbers, account information, and appointment dates and times. Speech privacy is becoming increasingly important in the workplace. In a business setting, overhearing sensitive conversations can lead to a breach of privacy that can decrease a client's trust and cost money for the company. Some institutions such as the healthcare industry, financial firms, law offices, and educational institutions, have put laws in place to make sure speech is private. Noncompliance with these laws can lead to exposure of sensitive information resulting in identity theft, and in turn cost the company hefty fines and a damaged reputation.

HIPAA Law

In August of 2002, HIPAA amended their privacy rule to include oral communication. The new rule states that incidental disclosure of protected health records that occurs during authorized activity do not violate the privacy rule as long as they are limited in nature and reasonable safe guard measures to prevent a breach of privacy are in place. Although there are no strict guidelines for these safe guard measures to comply with HIPAA, PHI and HHS will be looking at other professionals for guidance as well as looking to the American Society of Testing and Materials (ASTM) for industry standards on oral speech privacy. The ASTM uses an articulation index to prove acceptable levels of speech privacy for business and healthcare.

Although HIPAA is the most known law to protect client's privacy, other institutions have adopted this practice to make sure the privacy of their own clients against identity theft. Family Educational Rights and Privacy Act (FERPA) states that post-secondary educational institutions make a reasonable effort to safeguard student information including finances, grades, housing, and personal health. Financial institutions hold a wealth of valuable and sensitive information on all their clients. It is vital to keep information private. The Gramm-Leach-Bliley Act (GLBA) states that nonpublic personal information such as name, address, income, social security number, or any other information collected for transactions should be reasonably protected from the public. On average victims of personal financial information theft or identity theft, lose $ 13,160, and much of this responsibility falls on the firm's negligence increasing the company's need for speech privacy.

Speech Privacy Rules

These laws force specific institutions to abide by these privacy rules to keep sensitive information about their clients secure but these kind of security measure are not limited to these fields. Speech privacy, also known as sound masking, is a significant tool for this purpose in office and retail environments.

Speech privacy does not only refer to the health care industry or to financial institutions, as it is also necessary when trying to sell to a customer in retail environments. Many retailers have something that push to their customers and without speech privacy every potential client in line, in the waiting room, or just passing through can overhear these conversations and make a quick decision on the product before hearing all of its benefits. Privacy is important for the customers as well, in some cases, clients share sensitive information, such as their health, finance, or sizes; speech privacy allows agents to open up without fear of other clients overhearing this information and using it against them to pursue identity theft.

By abiding by this privacy rule, financial institutions, health care locations, personal care facilities and more not only meet the standards put forth by HIPAA in protecting their customers' information verbally, but also increase the trust and sense of security from their customers as well .

Speech Privacy Using Sound Masking

How do you create speech privacy in your workplace to protect sensitive information? HIPAA, GLBA, and FERPA requirements are flexible and allow each workplace to find the best solution to fit their needs. This can be as simple as being aware of these laws and making an effort to take private or sensitive conversations to a more secluded area and talk in hushed tones. Health care offices will often ask that people form a line several feet away from the oral transaction. Financial institutions may pull the customer into a separate cubicle or office situation for increased privacy for longer discussions, however these financial institutions may also use the same differences line formation as the healthcare industry when doing quick counter transactions with their clients. Private offices and conference rooms make a secure place and sound proofing the rooms proves the company is putting up safe guards for their customer's privacy when possible. It is also important to get quality-ceiling tiles; these will absorb the sound to keep conversations private. Sound masking is another way to increase privacy by masking conversations. Although effective, some of these methods are costly and sometimes can not fit into the budget or floor plan.

Speech privacy can give a budget-friendly tool to aid businesses in following the privacy laws. It also allows for less distraction, which increases productivity of employees. Speech privacy adds a sound masking element by adding a soft white noise much like the air blowing from an air conditioner. To help explain sound masking protects conversations, imagine someone turning on a flashlight in the dark. The beam of light is so clear and everything in its path bright and visible. This is what it is like without sound masking. Everyone can hear each other's conversations and private information is at risk. Turning on Sound Masking in these types of environments is like turning on a flashlight in a well-lit room. The beam of light is there but is much more diluted and difficult to see. The ear is tricked the same way. By adding more sound, the conversations seem to disappear or be less noticeable. This increases privacy and reduces distractions. Sound masking involves a couple of components: the hardware (often installed near or on your telephone backboard), and sound emitters (strategically located throughout the space working like a speaker to distribute the sound).

Sound masking ensures speech privacy and proves that your company has put up reasonable safeguards for speech privacy to comply with the HIPAA, GLBA, and FERPA standards. Sound masking can help reduce distractions, improve productivity, increase privacy, and improve the workplace ambiance. Learn the laws related to your field and make sure your using the right solution for your company.

Stress Test Your Way to Excellent Customer Service

“The only way a brick and mortar business will survive today and tomorrow is by creating an outstanding customer experience” says, Dave “The Shef” Sheffield, motivational speaker, and coach. “Of course our business can handle high stress / peak demand situations …” says every business owner ever. What is said is often different than reality…

“The only way a brick and mortar business will survive today and tomorrow is by creating an outstanding customer experience” says, Dave “The Shef” Sheffield, motivational speaker, and coach.

“Of course our business can handle high stress / peak demand situations …” says every business owner ever.

What is said is often different than reality when put to the test.

Stress testing or “Red Teaming” is when a business or organization is pushed to the limits. Whether it is in a retail business, military, cyber, or any other type of business; saying you perform well under stress is different than actually doing it.

Macy's “secret shopping” excursion:

Bryce Hoffman, author of Red Teaming: How Your Business Can Conquer the Competition by Challenging Everything, made a surprise visit to Macy's in March 2017 after the new CEO took command and had begun his restructuring plan which included reducing the sales staff at Macy's.

Mr. Hoffman went shopping at Macy's and wanted to ask a salesperson about one of their products. He looked for a salesperson for 10 minutes. When he could not find anyone to answer his question he left the store.

The most important rule for your salesperson is to be available, on time, have a positive attitude and be there to answer your customer's questions. If you are understaffed, focus on teaching your staff to recognize people who are wandering around looking for something, and what to do when they encounter them.

(At the very least have a bell or buzzer at your customer service desk so your customers can reach your salesperson.)

What are the three secrets of creating “outstanding customer service” in your business?

1. Choose and train your sales persons to be on time, to be dependable, to have a positive attitude, to be tuned in to the needs of your customers. Have a bell at the desk, if you are short help, so customers can ring for assistance.

2. Your salesperson listens to what your customer's want and need for your products to do and shares the benefits of each product including the price. Your salesperson has the solution to your customer's problem.

3. Your salesperson has a passion and knowledge for your products and happily shares them with your customers. Your salesperson knows everything about these products and when your salesperson makes a promise they keep it!

As Jeffrey Gitomer, sales expert says, your salesperson is your “trusted adviser.”

To keep your brick and mortar business survival, create outstanding customer service, by training your salespersons to be on time, dependable, have a positive attitude, to be personable, trustworthy, knowledgeable about your product, and to listen and want to help your customers . Your salespersons are passionate about your products and enjoy helping their customers solve their problems.

Things to Consider While Choosing Apostille Services in India

There are several important things to be considered while choosing apostille services in India. If you want to apostille your important documents like birth certificate, degree certificate etc then you must choose the best apostille service provider. The following points will help you in making the best decision. 1. Approved by MEA The first requirement…

There are several important things to be considered while choosing apostille services in India. If you want to apostille your important documents like birth certificate, degree certificate etc then you must choose the best apostille service provider. The following points will help you in making the best decision.

1. Approved by MEA

The first requirement of a good service provider is that the company should be mandatorily approved by the Ministry of External Affairs, New Delhi. The MEA is the top body handling apostille in India. Ask for the agency's registration number and check it from the MEA before making your move.

2. Punctual services

A good agency with high-quality service is always punctual and their service is delivered exactly on time. When you make your first interaction with them, you will come to know their professionalism and expertise as far as time is concerned. This is very important especially for business people who have a very tight schedule. Good companies stick to their deadlines given by them.

3. Professional contacts

The best companies usually have contacts with the HRD / GAD / HomeDepartment / Chamber of Commerce authorities of various Indian states. This will help the faster processing of your apostille case and reduce the processing time.

4. Reasonable service charges

The good service providers have a reasonable service charge to suit every applicant's budget. Do not get carried away by very high service charges, thinking that they will be good. Good services are not always expensive, you must remember.

5. Privacy of your information

Always make sure that your agency makes a non disclosure agreement with you regarding complete privacy of your personal details like birth certificate details, marriage certificate details etc. There should be no relaxation from either of the parties.

6. Track Record

Reputed companies always have an excellent track record in providing accurate services. Check the company's past track record. You can directly speak to previous customers regarding their experience. Ask the service provider to provide you with customers' emails, telephone nos etc.

7. Special Services

Nowadays, famous companies offer specialized apostille services to their clients. Example – Company XYZ in Delhi is specializing in degree certificate apostille. So, whenever you require degree certificate apostille in Delhi, you must always contact XYZ.

8. Top class customer care service

Reputed agencies always have an outstanding customer care services which is available 24 * 7 and open on 365 days a year. Check the accessibility of the customer care service. Always go for multiple communication medium like in person, email, telephone etc, to prevent any difficulty.

9. Quality of the Staff

You should ensure that the service provider to which you are entrusting to must have a trained and experienced staff. They should be responsive to your inquiries and must have knowledge. They should always be updated with the latest regarding apostille services.

10. Good tracking services

Nowadays, all the famous agencies provide tracking services of your consignment like when it was sent to the HRD, which day and time the HRD authentication was completed and when it came to the MEA and when the apostille was completed.

It’s Hard to Steal a Happy Client & Easy to Lose One Who Is Unhappy

The salesperson delivered his pitch, complete with attractive graphics, graphs, and photos of happy clients. Embellishing the presentation were currently popular sayings like, “Building our business one client at a time,” “We're building growing relationships,” “Under promise and over perform,” and “When our clients profit, we profit.” The listener sighed, almost roled her eyes and…

The salesperson delivered his pitch, complete with attractive graphics, graphs, and photos of happy clients. Embellishing the presentation were currently popular sayings like, “Building our business one client at a time,” “We're building growing relationships,” “Under promise and over perform,” and “When our clients profit, we profit.”

The listener sighed, almost roled her eyes and said to herself, “They talk a good game, I've heard all this relationship stuff, but I'm unhappy with my current vendor, the price is competitive, and if they do half as much as this guy says we'll be getting more for our buck, so I'll give this guy a try.

Three days later she received a handwritten (!) “Thank you” note in the mail (!) From the salesperson along with a list of people in the firm that she could contact for various services. A week later she received an “Introduction to Our Company” brochure. A month later the salesperson called and asked if she had any questions or problems and, although he does not work with the clients directly, he checks in with her every two or three months to improve the relationship, discover if there are any problems, and seeks to find further potential opportunities.

This is a classic “Sales Satisfaction System.” While most companies have their salespeople say, “Thank You” and then go on quickly to sell to the next prospect, this company has their salespeople deepen the business-client relationship by ensuring that the client is really satisfied beyond the original sale.

A Sales Satisfaction System is designed to back up the promises made in the presentation and further establish the relationship from “vendor” to “trusted vendor we rely on.” She has found their service actually is as good as all those clichés in the original sales presentation. Now she relies on them, and she has expanded her use of their services substantially.

She recently received an ad for a similar service at a lower price. She glanced at it, wadded it up into a ball and lofted a three-point shot into the wastebasket, smiling in the confidence of her growing and profitable relationship.

If a company's success is based on long-term customer retention and repeat sales, then an ongoing “Sales Satisfaction System” will reinforce the commitment to the client and act as an ongoing retention strategy.

What “Sales Satisfaction System” is in place at your company?

Your Customer Is Not Always Right

The customer is always right or is he? Whenever you come across a business owner or a corporate professional, he sure will say that this statement is true and believable. Actually, it is not applicable in every situation and a lot of times businesses and professionals should agree with this. This notification has been shoved…

The customer is always right or is he? Whenever you come across a business owner or a corporate professional, he sure will say that this statement is true and believable.

Actually, it is not applicable in every situation and a lot of times businesses and professionals should agree with this. This notification has been shoved down our throats and it should be contemplated before being believed on. Business can not be run on ideas and assumptions; it needs assessment and conception to get the best results. Apart from this, to make a difference you need to be different. So, following everything and anything blindly is certainly not a great idea.

If you work in the customer care service industry, you may be a part of the blindfolded masquerade of this erroneous notification. However, you have a choice to opt out and there is a possibility to be better off without this notification. The solution is to tell the consumer when he is wrong; yes, you can and should do this but the challenge is how? As you know the customer is important for the business and your profits depend on him. You can not be outright rude to him and tell him that he is an inconvenience. This is the reason why call center service agents often end up silently hearing the rant of a bully. Experts will disagree with the fact that consumers can be a bully but they actually are and a lot of times the target is an innocent representative. This should not happen frequently in a workplace because it is a demoralizing and insulting behavior, which none of your employees deserve.

Tackle The Issue

When an agent faces a similar situation, he should immediately inform his seniors in order to get a levelheaded solution. In fact, team leaders and managers should deal with such customers and should politely tell them that they are wrong. Yes, even the subordinates can say the same but they will not have the impact a senior can have. Firstly, managers and team leads have a lot of experience in dealing with such situations; so, they will be able to convince the agreed consumer. Apart from this, when the customer will interact with someone who holds authority, he will try to improve his tone and the conversation might result in a settlement. In any and every way disaggregation is essential when something is evidently wrong; turning a blind eye would be of no use in such situations.

Your Employees Matter

Disagreeing with the consumer is a great way to portray how you can take a stand for justice. This will boost positivity in your workplace and a good example will be set for your employees. Customers hold a lot of importance to your business but so do your employees. Can your business function for even a day without them? Of course, not! They are a critical element for the success of your organization. So, making them go through the torture of handling annoying customers is not recommended at all. They are the foundation of your business and they deserve to be heard and treated well.

Online Consumer Forum – Address Consumers’ Problems

The annoying habit of the cheating and the selling of the defective products by the sellers and manufacturers have made the customers' experience more viable and proactive with the support of these things. Online consumer forum- legal lodging complaints in the particular category. Consumer Courts -way to go along legal options with the support of…

The annoying habit of the cheating and the selling of the defective products by the sellers and manufacturers have made the customers' experience more viable and proactive with the support of these things.

Online consumer forum- legal lodging complaints in the particular category.

Consumer Courts -way to go along legal options with the support of lawyers.

As each new wave of technology sweeps through, bringing with it a new wave of unwary and struggling consumers experience from the marketplace. To fight with the certain activities of the fraud and beholding of the defective items, it is required to get the strategy of the complaint in the consumer forum and consumer court.

The Human mind is the most intelligent process to define the different needs in the form of applied creativity, gaming or creative design creating experiences that satisfy and stimulate the human brain is the most effective way of learning, teaching to get the insight of the forums and court cases.

Get with the process of online complaints

If one has any sort of facilitation in the filing of the online complaints, then they can get through the effective process to redress the grievances in the wonderful podium of the easiness to the consumers on online mode. Different consumer complaints can be filed depending on the specific issue, by visiting the concerned consumer court and submitting the necessary documents, in the case if not handled by the consumer Forum principle.

An online consumer forum helps in facilitating the legal options to the customers, if the customers go for the legal advice than the person or the organization against which the complaint has been made available under law with the certain legalities. The Consumer Forum websites in the form of easiness with the forums have been developed to help the consumers with the information with on given particular products, services, and companies.

On the other hand, Consumer Courts with the process of easiness in getting to the legalities of lodging the complaints on a larger platform.

Consumer Court- The better way to fight your priorities

Consumer courts serve people by helping them realize their worth as consumers where opinions and rights are promoted and protected, to take the harsh actions the sellers and manufacturers of the lawbreakers in selling the defective product and services. Consumer forums also assist the courts with regard to protests that demand the issuance of consumer rights as well as the proper management of complaints.

To get with the legal formalities of the lodging the complaints in the consumer court, it is required for the bearer to be ready with the proper documents in the sequencing:
• Your name and address in the first line with perfect spelling
• The details of the company or dealer against what you are filing the complaint.
• Details about the defective product or services in the form of the certain pattern.
• Copies of documents that can be used as evidence.

A Heart Warming Customer Service Success Story

What does great customer service do? Win a customer's trust or make him a loyal patron for the rest of his life? The answer is actually a bit different; good service is what defines an enterprise's core values ​​and how much it is committed to serving the customers. It matters a lot more than just…

What does great customer service do? Win a customer's trust or make him a loyal patron for the rest of his life? The answer is actually a bit different; good service is what defines an enterprise's core values ​​and how much it is committed to serving the customers. It matters a lot more than just retaining your customers because it helps you establish a position in the market, which is onerous in today's competitive landscape. Exceptional service is imperative to succeed, whether you are engaged in delivering call center outsourcing services or are running a multinational enterprise. This is what will count in the long run; so do not just dwindle upon the sales and profit figures and start working on improving the service quality quotient.

United Airline Connects A Grieving Son To His Ailing Mother

In the past few years, many commercial organizations have started focusing more on this aspect of the business. They have not just worked towards the betterment of delivered support services but have started creating unforgettable service experience and setting examples. One amongst such incidents that have proved how dedicated organizations are towards the customers is the case of Kerry Drake, who was on his way to meet his ailing mother for the very last time. Flying in a United Airline Flight, the grieving son had almost lost all hopes to see his mother in her final hours; that's when a flight attendant came to his rescue. Without any delay, the crew of the connecting flight that Kerry had to board was informed about the situation. They decided to delay the flight and help the son reach his mother one last time. He reached the hospital to meet his mother in her final hours and bid her adieu forever the very next morning. This is a humane act that is rare in the corporate world where everyone is just fighting for approaching better profits.

How benevolent it is to help someone in such a somber state, avoiding the fact that the parameter of success in this domain is an on-time departure record that the United Airline did not care about. They did something humanely right and made numerous patrons all across the globe. As said before, such acts define the enterprise's core value and this airline has earned a 10/10 for passenger priority. They have shown the world how much they care and to what extent they can go to help their passengers, which undeniably is the most critical parameter of success in today's business world.

Customer Service Strategies in a Digital World

How to get your social media presence set up right so you can deal with customer complaints like a Pro With social media being so prevalent, users often take to their favorite channel with their complaints. 75% of users surveyed said that include social media when evaluating a purchase. 32% want a response within 30…

How to get your social media presence set up right so you can deal with customer complaints like a Pro

With social media being so prevalent, users often take to their favorite channel with their complaints.

75% of users surveyed said that include social media when evaluating a purchase.

32% want a response within 30 minutes and 42% expect a response in under an hour!

When you set up your social media keep that in mind.

How to use social media for customer service

Using social media to manage customer complaints may seem like a sudden but the payoff is repeat business and happy customers.

Users often take to the majors like Twitter and Facebook. Do not shy away from either even if you've received some nasty feedback in the past.

When you initially set up your accounts you entered an email to register and you've probably noticed unless you changed the settings you get an email every time someone is active on your page / profile.

If you find this othersome try creating an email like customerservice @ example.com that forwards to your own account or the account of an employee who job it is to monitor your online presence.

If it's directed to your own email create a folder or label specifically for customer service or PR that these emails automatically go to. Do not let it get lost in your emails though or you'll miss alerts.

* Depending on your email setup this will vary in execution *

These alerts will let you know when you have a new comment or message on your profile.

When you get one have a response protocol ready. You do not want to jump on a complaint and then have to wait 2 days for a decision-maker to draft their response.

One single meeting with your team on customer service / PR protocol on social platforms can save you a lot of headaches.

Have canned responses ready

Canned responses refer to an automatically generated response that is prompted by the user contacting you. You may have seen these in the past and wondered how they get set up; now you get to set them up for yourself:

Twitter

Twitter rolled out some great tools last year for users who operate their business online:

That link allows you to upgrade your account with messages that will automatically send to anyone who messages you directly and will show users that you provide this option.

You account will show your support hours and users will see that you take their feedback seriously.

This is a great signal to Google too – that you're serious about your business and helping customers.

If you want more help using Twitter try our section dedicated to using Twitter for business.

Facebook

Facebook also allows you to set up your account to help communicate with customers via instant messaging. To turn on instant answers to any instant message to your business's page follow these instructions:

To turn on Instant Replies for your Page:

1. Click Settings at the top of your Page

2. Click Messaging in the left column

3. Below Response Assistant , click to select Yes next to Send Instant Replies to anyone who messages your Page

4. To change your instant reply message, click Change , update the message and click Save

To turn off Instant Replies:

1. Click Settings at the top of your Page

2. Click Messaging in the left column

3. Below Response Assistant , click to select No next to Send Instant Replies to anyone who messages your Page

You can direct users in both instances towards a contact email or simply let them know you'll review their message within the next 24 hours and respond.

Once you have these set up, how you use them is entirely up to you. Each were only available within the last 2 years so not all businesses have adapted yet but those that have done it have set user's expectations.

For more tips on using Facebook look at our section all about using Facebook to grow your business.

Monitor your reviews

Whether it's Yelp (who's results are now actually trending in SERPs) Google reviews, or reviews reviews (if you have them turned on) it's very important to stay on top of your reviews.

There could be even more players in your niche so be on the lookout for sites dedicated to reviewing your products or services.

If you get a bad one you do not want to remove it. That would defeat the purposes of the reviews.

Instead use the platform's response option to address the reviewer's concerns.

By demonstrating to users you take their feedback and complaints seriously you show them they can trust they'll be treated with the same respect should things go wrong between you and them.

The point of PR and customer feedback should not be to defend yourself outright.

While some users may be serial complainers or even thieves always assume the best in the customer.

Use their complaint or question as an opportunity to possibly address something within your business you should have paid attention to a long time ago.

Often you'll find the customer has either made an error or there's a genuine issue you need to address with your business.

Whatever the case, keep in mind what you post will be what users see when reading up on your company. Not only that but Google looks for signs of a bad business in online engagement and reviews as well.

Position yourself as a responsible business owner who will address their concerns, so whenever someone reads about your business they get the right impression.

Just because a lot of customer service has moved online does not change the fact that your business needs to give a good impression to potential users / customers.

Put a smile on people's faces as much as possible and your social media can really help you grow.

Quality Customer Service – Attracting the Right Customer

In this current global scenario, customers demand only those brands that build trust and loyalty. Customers are always eager to know that the brands they purchase are safe, reasonable and healthy for the environment. Companies' reputations are under siege for many reasons because communication from them is often too little or too late. And such…

In this current global scenario, customers demand only those brands that build trust and loyalty. Customers are always eager to know that the brands they purchase are safe, reasonable and healthy for the environment.

Companies' reputations are under siege for many reasons because communication from them is often too little or too late. And such efforts take them out of alignment of the brand's core values ​​because without proper communication leads to marketing programs at the end of the project cycle is implemented rather than marketing the brand essence from the outside.

This kind of situation is not acceptable in today's world. Effective marketing can not be relegated to the end of the cycle. In this tech-centric world, when it comes to attracting customers, sometimes great graphic design services comes in handy to grab the attention of your valuable customers. According to a survey, more than half of corporate owners found store signage, graphics, and designs of products most effective in attracting customer's attention.

Graphic design services help your business to get recognized in the marketplace and capture a huge market share through brand recognition.

Brand Recognition

It helps your valuable customers and prospects in identifying your brand and with your brand. Slogans or taglines create a powerful impact on your business but, it is the graphics that customers are going to remember and recognize. Professional designers create your brand identity which helps the customers make a connection between your business and marketing campaigns.

Stand Apart

Professional designers help your business to stand apart from your competitors. Good professional designers help your business tell the compelling story with pictures to attract and retain your customers. Creating a professional and appealing brand symbol and other designs will make sure your business reflects the image of professionalism and mark a good first impression.

Improve Communication

Words are not only the way to communicate information to your clients or customers. When creating a brand identity it is important to have outstanding graphic design services on which you can only rely on to create a powerful brand identity. Professional designers can create custom images which help in communicating with your customers in different ways.

Improve Customer Experience

In today's world, it is important to give the best customer service to your customers. Customers usually have short attention spans which show that businesses have only a short time to grab their attention or they will seek another company for products or services. A good reputation will quickly help in attracting customers and keep them interested in your company.