You have probably said it a dozen times, you can not afford help desk support. A customer service center would be a great asset to your company. With limited resources you are only able to offer customer service during normal business hours and can only have a few people on staff. The concern is that clients during the day as well as after business hours will grow frustrated and take their business elsewhere.
This is a legitimate concern and one you must find a solution to immediately. But how can you fix this with a limited budget? How can you offer full time, 24/7 support without breaking the bank? There are some simple solutions to this matter and the best one is Tier 1 Support. As you may already know having tier 1 Support will allow you to offer great customer service to your clients at any time. One of the reasons people overlook this type of help desk support is because they believe it is far too expensive for a company of their size.
That is not only incorrect but it is an example of why companies are struggling to find creative solutions to very common problems. The fact is that when you add the expenses of an increased labor force, training, more equipment, office space and everything else to build your own customer service center, Tier 1 Support is drastically less expensive. Not only is it less expensive but the quality of service it offers your customers is outstanding. Many businesses now wish to use this try of help desk support, not because it will save them money, but because it actually offers a higher quality of service to their customers.
So if the quality is better and the cost is cheaper than why do so many businesses decline these types of services? The answer is simply oversight. It is no easy task to run and maintain a business and you probably do not have the time needed to research dozens of solutions to a singular problem. Therefore you try to find the quick and easy solution in hope that it is the best solution out there. More than likely it is not and that's where you create new problems. The good news is that when it comes to customer service, Tier 1 Support is the quickest, easiest and most cost-efficient solution you will find. Just remember that you need to be aware of the advantages that are out there for your business.