Virtual reception does not involve telephone answering alone. This job can actually be performed at at least four ways. Depending on the method preferred by the client, the job of a virtual receptionist can be done either through voice calls, emails, live chats, or making reports.
Because of their professionalism, 24-hour availability and cost-effectiveness, more and more businesses are now engaging the services of virtual receptionists. These are professionals who main line of expertise is customer service. Depending on the job specified by their clients, virtual receptionists perform their jobs in any of the following methods:
1. Telephone Answering Service
Whether a caller is making an inquiry, placing an order, or making suggestions by telephone, a virtual assistant is always there to assist. They are actually trained and hired to do this job to satisfify their client's customers and to improve the image of their client's customer service.
2. Email Response
In addition to answering and making calls, virtual receptionists can help to optimize productivity by replying to emails. Lots of emails arrive in the company's inbox everyday. Most of them are basic inquiries that are easy to answer but they can take up a lot of time due to their volume.
3. Live Chat Support
Another way to effectively promote customer service is through live chat. Online chat is becoming popular among businesses and customers. Many people who are looking for specific products or services do not bother to see the yellow pages anymore. They simply search for the brand or item they want online and visit its suppliers' website. If live chat is available, they can immediately inquire about the product and possibly make a purchase. A business that engages the services of a live online support has a higher chance of converting site visitors to customers.
Virtual assistants are trained in answering several forms of business calls from sales to technical and customer support. But answering is not the only skill they know. Lots of cutting-edge virtual reception services have trained their staff to generate reports for human resources, safety, sales and marketing campaigns.
Some virtual receptionists are now capable of generating reports regarding employee attendance, safety issues, sales success, and marketing penetration.
You might think that the service of a virtual receptionist is too costly to engage in especially for small businesses. But on the contrary, it is a way to improve your business at a cost less than when you use your own time and resources to answer customer calls. The results could even be better because virtual assistants are available even after regular working hours when your business is already closed for the day.